Return & Exchange Policy
At Doriaan, customer satisfaction is an important part of our shopping experience. We carefully select our products and strive to ensure that every order is processed accurately and delivered with care.
While our return and exchange policy is designed to address shipping errors, incorrect products, and items that arrive damaged or defective, we understand that unexpected situations may arise.
Our customer support team is always available to review concerns individually and work with customers toward a fair and appropriate resolution.
Please review the following terms before requesting a return or exchange.
1. RETURN & EXCHANGE ELIGIBILITY
Doriaan offers a 7-day return and exchange request window for eligible shipping errors and product-related issues, beginning on the date the order is delivered.
Our standard return and exchange policy applies exclusively to the following circumstances:
- An incorrect product was shipped.
- The product arrived damaged or defective.
- An error occurred during order fulfillment that resulted in the customer receiving an incorrect item, size, color, or variation.
Returns or exchanges requested solely due to a change of mind, personal preference, buyer's remorse, or an incorrect selection made by the customer are generally not eligible under our standard return policy.
Customers are encouraged to carefully review product descriptions, sizing information, and order details before completing their purchases.
For eligible requests, the following conditions generally apply:
- The request should be submitted within 7 calendar days of delivery.
- The original order number and relevant purchase information must be provided.
- Supporting photographs may be requested when reasonably necessary.
- The product must be made available for inspection or return when reasonably requested.
- The item must not have been intentionally damaged, altered, or improperly used after delivery.
We understand that every situation is different. Customers experiencing an issue that does not clearly fall within these conditions are encouraged to contact our support team.
Our team will review the circumstances and explore available solutions whenever possible.
The 7-day request window applies to our standard commercial procedure and does not limit any additional rights or remedies available under applicable law.
2. HOW TO REQUEST A RETURN OR EXCHANGE
If you experience an issue with your order, please contact our customer support team at:
To help us assist you efficiently, please provide:
- Your order number.
- The email address associated with your purchase.
- A brief description of the issue.
- Clear photographs of the product or reported problem, when applicable.
Our support team will carefully review your request and provide guidance regarding the next steps.
Return Authorization
Returns under our standard policy must be reviewed and authorized by our customer support team before items are shipped back.
Once a return is approved, customers will receive the appropriate instructions, including the designated return address when a physical return is required.
Please do not send products to an address displayed on the original shipping label without first contacting our support team.
Requests submitted without prior authorization may experience processing delays.
We aim to resolve concerns as efficiently as possible and may offer alternative solutions when appropriate.
Nothing in this procedure restricts customers from exercising rights available under applicable law.
3. NON-RETURNABLE ITEMS & FINAL SALE POLICY
Certain products and purchase circumstances are generally not eligible for returns or exchanges under our standard commercial policy.
These include:
- Products purchased in an incorrect size or variation selected by the customer.
- Products that accurately match their advertised descriptions but no longer meet the customer's preferences.
- Items that have been used, washed, altered, or damaged after delivery.
- Personalized or customized products.
- Hygiene-sensitive products that have been opened or used, where legally permitted.
- Products clearly identified as Final Sale at the time of purchase.
Final Sale Policy
Products clearly identified as Final Sale at the time of purchase are generally not eligible for returns or refunds due to a change of mind or buyer's remorse, except where otherwise required by applicable law.
Products designated as Final Sale will be identified before or during checkout whenever applicable.
The Final Sale designation does not waive any rights or remedies that customers may have under applicable law, including rights relating to defective products, incorrect shipments, or failure to comply with the product description or applicable sales terms.
Sizing and Product Selection
Customers are encouraged to carefully review available size charts, product measurements, descriptions, and specifications before placing an order.
Differences arising solely from personal fit preferences do not automatically qualify as product defects.
If you experience any concern regarding the item received, our customer support team remains available to review the circumstances and provide assistance.
Even when a purchase does not qualify for a standard return, our team is available to discuss concerns and explore possible solutions on a case-by-case basis.
4. REFUNDS & PROCESSING TIMES
Refunds are available for eligible purchases in accordance with this policy and applicable consumer protection laws.
Approved refunds are generally issued to the original payment method used during checkout.
When a physical return is necessary, the returned product may be inspected before refund eligibility is confirmed.
Once a refund is approved, we aim to initiate it within 5–15 business days, unless a shorter period is required by applicable law.
The time required for refunded funds to appear in the customer's account may vary depending on the payment provider, card issuer, or financial institution.
Refund Conditions
- Refund requests are evaluated according to the circumstances of the purchase and the eligibility requirements outlined in this policy.
- Shipping charges for successfully completed shipping services are generally non-refundable when legally permitted.
- Optional Express Shipping + Shipping Protection charges are generally non-refundable once the applicable service has been provided, except where required by law or the service terms.
- When an order is incorrect, defective, or damaged, applicable refunds and shipping costs will be handled in accordance with the customer's legal rights.
- Customers are not required to purchase optional shipping protection to exercise their statutory rights.
We reserve the right to review requests involving suspected fraud, material inconsistencies, or misuse of our return procedures.
Our goal is to ensure that every legitimate concern is evaluated fairly and that appropriate solutions are provided whenever possible.
Late or Missing Refunds
If an approved refund has not appeared within the expected timeframe, customers should first check with their bank or payment provider.
For additional assistance, please contact support@doriaan.com.
5. EXCHANGES, DAMAGED & INCORRECT ITEMS
We take order accuracy and product quality seriously.
If you receive an incorrect, damaged, or defective product, please contact our support team as soon as reasonably possible.
We encourage customers to report these issues within 7 calendar days of delivery to help facilitate a prompt investigation.
Please provide your order number, a description of the issue, and supporting photographs when available.
Our team will review the circumstances and determine an appropriate resolution.
Depending on the situation, available solutions may include:
- Sending the correct product.
- Replacing a damaged or defective item.
- Offering an exchange when appropriate.
- Providing an alternative solution agreed upon with the customer.
- Issuing a partial or full refund when appropriate.
Replacement availability may depend on current inventory.
If the original product is unavailable, our team may propose a comparable alternative for the customer's consideration.
Customers will not be required to accept a materially different replacement instead of a refund or another remedy to which they are legally entitled.
Express Shipping + Shipping Protection
Customers who select Express Shipping + Shipping Protection may receive additional assistance for eligible shipping-related incidents, including packages lost or damaged during transit, subject to the disclosed service terms.
Shipping protection does not automatically extend return eligibility to changes of mind, personal preferences, or incorrect selections made by the customer.
The absence of shipping protection does not eliminate any rights or remedies available under applicable law.
Regardless of the circumstances, customers are encouraged to contact our support team so we can help identify the most appropriate solution.
6. RETURN SHIPPING & FEES
Returns Due to Store Errors
When a return is required because of a verified fulfillment error, incorrect product, or product defect attributable to Doriaan, return shipping arrangements and costs will be handled in accordance with applicable law.
Our customer support team will provide the necessary instructions before the product is returned.
Other Return Requests
Returns requested for reasons outside our standard eligibility criteria are not automatically accepted.
In exceptional circumstances, our support team may authorize an alternative arrangement at its discretion.
When a discretionary return is approved, any applicable return shipping costs or conditions will be communicated to the customer before proceeding, where legally permitted.
Restocking Fees
We do not impose automatic restocking fees on approved returns involving defective, damaged, or incorrect products.
Any fees associated with an exceptional discretionary return must be clearly disclosed and agreed upon before the return proceeds, where legally permitted.
We do not apply undisclosed deductions to approved refunds.
Return Addresses
Return destinations may vary depending on the product and fulfillment arrangements.
Customers should contact our support team to obtain the appropriate return instructions before shipping any authorized return.
Our team remains available to answer questions and assist throughout the process.
7. CONTACT INFORMATION
At Doriaan, we believe that clear communication and attentive customer service are essential to a positive shopping experience.
If you experience any issue with your purchase, we encourage you to contact us before taking further action so that our team has an opportunity to review your concern and offer an appropriate resolution.
We understand that every situation is unique and are committed to assisting customers with professionalism, care, and fairness.
For questions regarding returns, exchanges, refunds, incorrect products, damaged items, or any other order-related concerns, please contact:
Doriaan
Email: support@doriaan.com
Our customer support team is here to help and will make reasonable efforts to resolve concerns in accordance with our policies and applicable consumer protection laws.
Thank you for choosing Doriaan. We appreciate your trust and look forward to assisting you.