Terms of Service

Welcome to Doriaan.

This website is operated under the brand name Doriaan. Throughout the website, the terms "we," "us," and "our" refer to Doriaan.

We provide an online shopping experience offering clothing, fashion accessories, and related products through our website, https://doriaan.com.

Doriaan serves customers across all 50 states of the United States.

By accessing our website, browsing our products, or placing an order, you agree to these Terms of Service ("Terms"), together with the policies referenced herein.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you should discontinue using our services.

Our online store is hosted by Shopify, which provides the e-commerce infrastructure supporting our website. Certain checkout, payment, fulfillment, and other services may be provided by authorized third-party partners.

Nothing in these Terms limits any consumer rights that cannot legally be excluded or restricted.

SECTION 1 – ONLINE STORE TERMS

By using our website, you confirm that you are at least the age of majority in your jurisdiction or that you have obtained the necessary permission from a parent or legal guardian.

You agree to use our website and services only for lawful purposes and in compliance with applicable laws and regulations.

You must not use our products, website, or services for fraudulent, unauthorized, or otherwise unlawful activities.

We reserve the right to restrict access to our services when reasonably necessary to prevent fraud, security threats, or violations of these Terms.

SECTION 2 – GENERAL CONDITIONS

We strive to provide a secure, reliable, and transparent shopping experience.

We may refuse or cancel transactions when there are legitimate reasons, including suspected fraud, payment verification issues, product unavailability, or violations of applicable laws.

Any refusal or cancellation will be handled fairly and in accordance with applicable consumer protection requirements.

You agree not to reproduce, distribute, copy, or commercially exploit any part of our website without prior written authorization.

We implement reasonable security measures to protect customer information. Personal information is handled in accordance with our Privacy Policy.

SECTION 3 – ACCURACY OF INFORMATION

We make reasonable efforts to ensure that product descriptions, pricing, availability, and other information displayed on our website are accurate and up to date.

However, occasional typographical errors, technical inaccuracies, or omissions may occur.

If we identify an error affecting an order, we will take appropriate steps to correct it and contact the customer when necessary.

Customers will not be required to accept materially different products, prices, or conditions without their agreement.

SECTION 4 – MODIFICATIONS TO SERVICES AND PRICING

Product prices, promotional offers, and availability may change periodically.

Changes to prices will not affect orders already accepted and confirmed, except where corrections are permitted by applicable law.

We reserve the right to update, modify, or discontinue products and website features.

Any changes will be implemented in accordance with applicable laws and without affecting existing customer rights.

SECTION 5 – PRODUCTS, SERVICES, AND SHIPPING DESTINATIONS

Doriaan offers clothing, fashion accessories, and related physical products through its online store.

We serve customers throughout all 50 states of the United States. Orders are processed and shipped to eligible addresses within the United States in accordance with our Shipping Policy.

We aim to provide accurate product descriptions, photographs, size information, and relevant purchasing details.

Please note:

• Product colors may vary slightly depending on device settings, lighting, and screen calibration.
• Product measurements may have minor variations where disclosed or reasonably expected.
• Product availability may change based on inventory and supplier availability.
• Certain products may be offered in limited quantities.

Customers are encouraged to review product descriptions, available size guides, and specifications before placing an order.

If a product arrives damaged, defective, incorrect, or materially different from its description, customers should contact our support team so that we can evaluate the issue and provide an appropriate resolution.

Shipping Information

Shipping availability, estimated delivery times, and applicable charges are presented during checkout or described in our Shipping Policy.

Delivery estimates may vary depending on the destination, carrier operations, order processing requirements, and circumstances beyond our reasonable control.

Customers are responsible for providing accurate and complete shipping information. If an address is incorrect or incomplete, additional verification or delivery arrangements may be required.

Returns and Exchanges

Returns and exchanges are governed by our Return & Exchange Policy, subject to applicable consumer protection laws.

Return & Exchange Policy: https://doriaan.com/pages/exchange

Shipping Policy: https://doriaan.com/pages/shipping-policy

SECTION 6 – BILLING, PAYMENTS, TAXES, AND ORDER INFORMATION

By placing an order, you agree to provide accurate, complete, and current billing, shipping, and contact information.

All purchases are subject to payment authorization and verification.

Payments are processed through authorized third-party payment service providers using applicable security measures.

Available payment methods are displayed during checkout and may vary depending on the customer's location, currency, and payment provider.

Pricing and Taxes

Product prices are displayed on our website in the currency indicated at checkout.

Applicable sales taxes, when required, are calculated based on relevant tax rules and the information provided during checkout.

Shipping charges and any applicable taxes collected by the store will be displayed before the customer confirms the purchase.

We do not represent that sales tax applies to every transaction or destination. Tax collection depends on applicable legal requirements.

Order Confirmation

After an order is submitted, customers will receive an order confirmation at the email address provided during checkout.

An order confirmation acknowledges receipt of the order but does not guarantee fulfillment until the order has been accepted and payment has been successfully authorized or captured, as applicable.

Order Verification and Cancellation

We may review or cancel orders in cases involving:

• Suspected fraudulent or unauthorized transactions.
• Failed payment authorization or verification.
• Incorrect or incomplete shipping information.
• Product unavailability.
• Material pricing or technical errors.
• Violations of applicable laws or these Terms.

If a paid order is canceled by Doriaan before fulfillment, a refund will be issued to the original payment method, subject to applicable law.

Refund Processing

Approved refunds will generally be issued to the original payment method used for the purchase.

The time required for refunded funds to appear in a customer's account may vary depending on the payment provider and financial institution.

Customers should contact support@doriaan.com regarding payment discrepancies, billing concerns, or order-related questions.

SECTION 7 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES

Our website may integrate third-party services, including payment processors, checkout providers, shipping partners, analytics platforms, and customer support tools.

These services may operate under their own terms, privacy practices, and security procedures.

We select service providers to support our operations and aim to maintain appropriate standards of reliability and security.

Nothing in this section excludes our responsibilities to customers under applicable law.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

These websites operate independently and may have their own terms, policies, and practices.

We encourage customers to review the relevant policies before providing personal information or completing transactions on third-party websites.

We are not responsible for independently operated third-party content or services to the extent permitted by applicable law.

SECTION 9 – USER COMMENTS, FEEDBACK, AND SUBMISSIONS

Customers may voluntarily submit reviews, suggestions, comments, or other feedback regarding our products and services.

By submitting feedback, you grant Doriaan  a non-exclusive, royalty-free permission to use, display, and reproduce that feedback for legitimate business purposes, subject to applicable privacy laws.

You confirm that submitted content does not violate intellectual property rights, privacy rights, or applicable laws.

We reserve the right to remove content that is unlawful, misleading, abusive, fraudulent, or otherwise inappropriate.

We will not intentionally misrepresent customer reviews or create misleading impressions regarding product experiences.

SECTION 10 – PERSONAL INFORMATION

We respect customer privacy and are committed to handling personal information responsibly.

Personal information collected through our website may be used to process orders, facilitate payments, arrange shipping, provide customer support, prevent fraud, and improve our services.

Our collection, processing, storage, and disclosure of personal information are described in our Privacy Policy.

Privacy Policy: https://doriaan.com/pages/privacy-policy

By using our website, you acknowledge that your personal information will be handled as described in that policy, subject to applicable privacy laws.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, delivery estimates, or availability.

We reserve the right to correct such information when necessary.

If a material error affects an order that has already been placed, we will contact the customer where appropriate and provide available options, which may include confirming corrected information or canceling the affected order with a refund.

We will not impose additional charges without the customer's authorization.

SECTION 12 – PROHIBITED USES

Customers and visitors must not use our website to:

• Engage in fraudulent or unlawful transactions.
• Submit false or misleading information.
• Violate intellectual property or privacy rights.
• Introduce malicious software or harmful code.
• Attempt unauthorized access to website systems.
• Interfere with website security or functionality.
• Misuse payment systems or engage in abusive purchasing activities.
• Harass, threaten, or discriminate against others.

We may restrict access or take appropriate action when violations are identified.

SECTION 13 – DISCLAIMERS AND LIMITATION OF LIABILITY

We make reasonable efforts to ensure that our website operates reliably and that products are accurately represented.

However, website access may occasionally be interrupted by maintenance, technical issues, or circumstances beyond our reasonable control.

To the extent permitted by applicable law, Doriaan  is not responsible for indirect, incidental, or consequential losses arising from the use of the website where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, or any liability that cannot legally be excluded.

Nothing in these Terms restricts customers' statutory rights regarding defective, damaged, incorrectly supplied, or misrepresented products.

Where a customer is entitled to a refund, replacement, or other remedy under applicable law, those rights will be respected.

SECTION 14 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify Doriaan against reasonable losses, claims, or expenses directly resulting from your unlawful use of the website or material violation of these Terms.

This provision does not apply to claims arising from our own negligence, misconduct, or failure to comply with applicable legal obligations.

Nothing in this section limits mandatory consumer rights.

SECTION 15 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the extent necessary under applicable law.

The remaining provisions will continue in effect to the extent legally permitted.

SECTION 16 – TERMINATION

These Terms remain effective while you access or use our website and services.

We may suspend or terminate access when reasonably necessary due to unlawful conduct, security concerns, fraud, or material violations of these Terms.

Termination of website access does not automatically cancel previously accepted orders or eliminate existing refund, payment, or consumer protection obligations.

Any outstanding customer matters will be handled in accordance with applicable laws and our published policies.

SECTION 17 – ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Shipping Policy, Return & Exchange Policy, and other applicable policies referenced on our website, constitute the agreement governing your use of our website and services.

If any provision conflicts with mandatory consumer protection laws, the applicable legal requirements will prevail.

In the event of inconsistencies between these Terms and a more specific published policy concerning shipping, returns, or refunds, the specific policy will generally govern that subject, unless applicable law requires otherwise.

SECTION 18 – GOVERNING LAW AND CONSUMER RIGHTS

These Terms will be interpreted in accordance with the laws applicable to the relevant transaction and the parties involved.

Doriaan serves customers throughout the United States and recognizes that consumer protection requirements may vary by state.

Nothing in these Terms is intended to exclude, restrict, or override mandatory consumer protection rights available under applicable federal or state law.

Where a dispute arises, customers are encouraged to contact our support team first so that we can attempt to resolve the matter promptly and fairly.

Any dispute that cannot be resolved informally will be subject to the applicable laws and jurisdictional requirements.

SECTION 19 – CHANGES TO TERMS OF SERVICE

We may update these Terms periodically to reflect changes in our business operations, services, legal obligations, or website functionality.

The latest version will be available on this page, together with its last updated date.

Material changes will be communicated when required by applicable law.

Changes will not retroactively reduce rights associated with previously accepted purchases where prohibited by law.

Continued use of the website after updated Terms become effective may constitute acceptance to the extent permitted by applicable law.

SECTION 20 – CONTACT INFORMATION

We value transparency, customer satisfaction, and responsive communication.

For questions regarding these Terms of Service, product information, orders, payments, shipping, returns, or other concerns, please contact our customer support team.

Doriaan
Email: support@doriaan.com

Our customer